• This position requires proactive leadership, consensus-building and decision-making with business, IT and executive management


• Must influence senior leaders to align and agree to proposed IT solutions and decisions, which requires the ability to balance competing priorities and smooth contention


• Lead a matrixed team of up to 200+ onshore and offshore consultants, business and IT staff and infrastructure managed service resources


• Monitor global program activities and cross functional resource teams to insure program is delivered on schedule, on budget, meeting business requirements, and that quality project delivery standards and procedures are followed


• Provide executive updates to senior leadership on program status, challenges and additional support required


• Provide expertise and guidance on overall program direction and scope management


• Maintain high visibility on day-to-day activities with project team, while also ensuring sufficient face-time with key executives/stakeholders


• Manage program budget, resources and vendor relationships with system integrators, software vendors and internal managed services organization

• Strategic/Systems Thinking:  Understands the connections and relationships across functions and entities for both internal and external constituencies; thinks appropriately into the future.


• Planning and Execution:  The candidate must be equally skilled in strategy and execution abilities.  Diplomatic in contract relationships with outside vendors and business should be fully engaged in knowing all facets of the business.  Embraces teamwork and is action and results oriented. 


• Technology Knowledge:  Demonstrated broad knowledge of current technology capabilities and trends across applications, utilities, and infrastructure.


• Change Leadership:  Initiates and/or sponsors change efforts; aligns resources, overcomes resistance, and engages/motivates others to implement and sustain change efforts.


• Collaboration/Influence:  Actively gathers appropriate level of participation and input to decision-making, and fosters same within team. Persuades others to see/recognize new perspectives to reach best outcomes by utilizing buy-in, persuasion and relationship building.


• Multi-level Management:  Comfortable interacting with all levels of executive management, with the ability and the desire to work within a team.  Must be able to defend his/her position on issues, share opinions and challenge executives on unfavorable decisions when necessary.  Possesses excellent interpersonal skills with an ability to adapt to a diverse set of personalities.


• Team Orientation:  Strengths in collaboration within team and across business partners are considered a critical skill set.  Assembles and effectively leads direct report and/or partnership teams. Exceptional facilitator of teamwork and decision-making in virtual and in-person settings.


• Organizational Strength:  Demonstrated experience in successfully managing complex organizational initiatives involving multiple functions and multiple business units/regions.  Includes the identification and articulation of problems, influencing the decision-making process as well as delivery of expected results.


• Results Orientation:  Does what is necessary to improve performance; balances the resources necessary to produce desired outcomes; tracks and monitors performance.


• Integrity:  Strong work ethic and unwavering commitment to corporate guidelines and directives.


• Communication:  Sends the right messages and information to appropriate audiences verbally and in writing; keeps people informed; adapts communication style to the needs of the audience.


• Decisiveness:  Makes timely and effective decisions.  Must be able to support team decisions 100%


• Partnership: Strategically partners across areas, entities, and functions to achieve "win-win" solutions and outcomes.  Holds others accountable for developing and maintaining partnerships.


• Service Orientation:  Focuses and aligns actions and decisions on ways to enhance service delivery to the business.


• Confidence/Initiative:  Has foresight and asserts a willingness to perform in challenging situations; learns from mistakes and from feedback from others.


• Reward/Recognition:  Establishes and maintains a culture that values, rewards, recognizes and reinforces accomplishments, contributions and excellence.

• B.S. Degree in Computer Science or related technical field


• Minimum 10 years experience in Information Technology leadership


• Experience managing large, global delivery teams, including offshore and matrixed resources


• Strong leadership, poise, professionalism and ability to work in a high pressure environment


• Executive presence with exceptional senior leadership presentation skills


• Stellar verbal and written communication skills (including above-average PowerPoint skills)


• Experience managing program budgets, work plans, resource plans and overall governance, including issue/risk management, scope management, communications and status reporting


• Experience with all phases of systems development life cycle (design, development, testing, tuning, deployment, support)

Strongly Desired:   

• Big 4 Consulting experience


• Health plan and Pharmacy Benefit Management (PBM) industry


• 5 years experience with Oracle E-Business Suite